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Current Vacancies

Internal Quality Assurance (IQA) in Security and Facilities Management – Work Based Learning Apprenticeships


  • Competitive Salary (circa £29,000 to £31,000 dependent on experience)
  • Mobile phone & laptop
  • Company Car or Business Mileage if using own car

We have exciting opportunities for current / experienced Internal Quality Assurers to join our expanding quality assurance team to support and quality assure the delivery within our Security and Facilities Management apprenticeships.

We are looking for relevant sufficient and appropriate occupational competency, as well as prior experience of delivering quality assurance processes.

You should be an enthusiastic and dynamic individual with a passion for supporting the delivery of the best learner experience possible. Having sector credibility, you will be central to the successful adherence of awarding organisation, Ofsted and company standards. This rewarding role will allow you to draw upon your experience, provide support and leadership to support Jigsaw Training Tutors and Assessors in the quality provision of apprenticeships within the workplace, enabling them to achieve our business goals and company KPI’s.

IQA’s will:

  • Ensure that all Tutors / Assessors follow assessment procedures as recommended by the Awarding Organisations & Lead Bodies
  • Ensure all Tutors / Assessors are occupationally competent, qualified and hold appropriate assessment qualifications (or are registered and working towards them)
  • Collect and collate Tutor/Assessor CV’s, Assessor Qualifications and show originals to the External Quality Assurer with a copy remaining on the Personal file in head office
  • Ensure that all Tutors / Assessors are consistent in their interpretation of the National Occupational Standards
  • Contribute to the creation and delivery of an IQA and Quality Monitoring assessment schedules for each Tutor/Assessor
  • Contribute to the creation and delivery of a planned IQA Schedule for each Cohort of learners and track learner achievements, undertaking a schedule of formative and summative assessments to quality assure all Tutor / Assessor
  • Contribute to the creation and delivery of a Quality Monitoring programme for all Tutors / Assessors conducting assessment visits based on the following frequency:
    • Experienced Tutors / Assessors at least once per year
    • New / less experienced (less than 12 months) Tutors / Assessors at least quarterly
  • Request Tutors / Assessors make available a number of learner portfolios to complete all IQA quality assurance processes as necessary, ensuring the prompt return to the tutor/assessors within 14 working days
  • Ensure that every Tutor / Assessor has been internally quality assured across all units they have assessed with an annual updating of the Tutor Risk Profile
  • Ensure that all newly qualified Tutor / Assessors have 100% of their assessment decisions quality assured until the IQA is satisfied with their consistency & standard of assessment
  • Ensure unqualified Tutor / Assessors & those working towards their assessor awards have all assessment decisions countersigned / second signed by qualified Assessors
  • Provided Tutor / Assessors with prompt and constructive feedback where action points are clear and timescales realistic
  • Complete summative sampling on the completion of apprenticeship programmes submitting the request for certification to the Quality Assurance Coordinators
  • Maintain comprehensive documentation associated with all aspects of the quality monitoring process and Awarding Organisation requirements, feeding back to Tutors/Assessors in a timely manner
  • Lead the subject sector area in any audit and / or designated EQA visits from the Awarding Organisation ensuring all internal and external standards are maintained and surpassed
  • Provide support, advice and training for Tutor / Assessors including standardisation of assessment & final IQA decisions assuming responsibility for the approval of all learners on programme within their subject area
  • Conduct evaluation surveys with all stakeholders whilst carrying out on-site quality audits and assessments

Essential Criteria includes:

  • Extensive experience within the relevant sector at Supervisory/Management level
  • One of the following teaching qualification – PTLLS, CTLLS, DTLLS, CertEd, PGCE
  • One of the following assessing qualifications – A1/A2, D32/33 or TAQA Level 3 Qualified
  • One of the following internal verification qualifications – V1, D34 or TAQA Level 4 Qualified
  • Experience of assessing /coaching within a ‘Work Based’ learning environment with experience of apprenticeship frameworks including Functional Skills
  • Experience of conducting and monitoring quality assurance processes and procedures in the ‘Work Based’ sector, whilst confirming assessment decisions
  • Familiar and competent in completing observations of tutors / assessors
  • Strong administration skills
  • Hold a full valid driving license and/or*access to a form of transport which will allow the post holder to meet the requirements of the job in full (*This refers to any candidate who has declared that they have a disability which debars them from driving.)
  • Be able to successfully achieve ongoing security clearances in line with client needs to enable workplace learning to occur
  • Proficient in the use of Microsoft package

Desirable Criteria:

  • Experience of coaching / mentoring new and existing Assessors / Tutors to meet quality standards of delivery
  • The ability to undertake a ‘needs analysis’ of training and development for staff
  • The ability Lead / chair standardisation meetings and processes, inspections and audits
  • Experience of managing External Quality Assurance visits and relationships with awarding bodies

Additional Information:

  • The post holder’s duties will require them to be able to travel across all parts of the UK for meetings/activities which may occasionally extend beyond normal office hours.
  • Applicants will be subject to relevant DBS checks
  • 10-year checkable work history, or full work history age dependent
  • Employment is subject to satisfactory references and DBS check

General Information:

To apply for this position, candidates must be eligible to live and work in the UK

All applicants must demonstrate in their application their ability to meet the Key Responsibilities, Qualifications/Skills/Experience detailed within the role profile for short listing purposes.

Closing Date: 22nd August 2016

Jigsaw Training is an equal opportunities employer

To apply

Apply for this position by e-mailing your CV and a covering letter to

***Please No recruitment agencies***

Due to high volumes of applications, in some instances we are unable to respond with individual feedback. Accordingly, if you have not been contacted within 2 weeks, unfortunately on this occasion your application has been unsuccessful



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