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Jigsaw Training news

Bicester Village’s cleaning team reach new levels


Members of the team responsible for cleaning at Bicester Village, a luxury shopping destination in the Oxfordshire countryside, are being upskilled through a new training programme.

Five retail cleaners from Grosvenor Services, who are part of the 40-strong team responsible for cleaning luxury shopping destination Bicester Village, are undergoing a staff development initiative delivered by Preston-based training specialist Jigsaw Training.

Jigsaw Training has joined forces with Grosvenor Services on a pilot programme in retail facilities management.

Mary Horgan, HR Director of Grosvenor Services said: “We firmly believe in supporting our people and offering them opportunities to further develop their skills in order to progress in their careers. This new training programme shows our commitment to our people.

“These members of staff have shown how keen they are to develop and have embraced this opportunity. We have identified they could go further with the right training and this training will help them to reach their full potential.

“Ensuring our staff are trained to the highest standards and are encouraged to continually develop is a benefit to them and their future careers, our company and our customers.”

During the pilot programme, employees will work towards a British Institute of Facilities Management (BIFM) qualification in levels two and three, which takes 12 months to two years to complete.

The topics they will cover during the training include procurement, budget management, corporate social responsibility and building maintenance.

James Blackhurst, managing director of Jigsaw Training, added:  “It’s great for the staff at Grosvenor Services being given the opportunity of developing skills and through an employer who is keen to commit to them.

“This group has been identified as potentially being some of Grosvenor Services next generation of managers and the training we deliver will enable them to get a step closer to that goal. We will ensure they receive the relevant support so they get the most out of this programme.”

Grosvenor Services are facility services specialists, and operate across the UK Ireland and the east coast of the USA. Established in 1959, they now employ more than 4,500 people.

Bicester Village is one of 10 Villages in Europe and China created and operated by Value Retail.

Jigsaw Training is a total training solutions company providing the complete package from training needs analysis through to the design, administration, delivery, management and evaluation of all programmes.

Training specialist partners with healthcare body


Judith Hudson of the AHCP

Training company specialist Jigsaw Training has teamed up with the Association of Healthcare Cleaning Professionals (AHCP) to deliver training to 300 of its members.

The partnership will enable participants to develop a range of skills relating to domestic and healthcare cleaning, with the AHCP eventually being set up as a City and Guilds centre by Jigsaw Training.

Upon completion of the 12-month course, which started in October, members will receive a certificate from the accredited programme, which will support the association’s new domestic services workbook, the Passport.

James Blackhurst, managing director of Jigsaw Training, said: “This major learning and development programme will not only benefit participants but also the healthcare industry as a result. The need for increased efficiencies within the industry remains a priority, and we can address this by providing a total training package.”

Judith Hudson, director at the AHCP, said: “This is a great opportunity for our members to receive important training, which reinforces our aim to continue to raise standards in healthcare cleaning and hygiene.”

The AHCP is the largest professional association for healthcare cleaning in the UK with around 500 members, split into nine regional branches consisting of managers involved in all aspects of healthcare cleaning in public and private sector services.

Jigsaw Training is a total training solutions company providing a complete package for its clients from training needs to the administration, delivery and management of programmes.

Training company serves up catering roles


Jigsaw Training is expanding and looking for trainers of its own as it diversifies its services in the catering and hospitality sector.

Based in Preston, Lancashire, the company wants to recruit trainers across the UK to grow its services in the catering sector as the economic upturn takes shape.

The trainers will be responsible for tutoring apprentices at level 2 and level 3 through City and Guilds covering food production, professional cookery and food and beverage services.

The young people will receive a structured training programme over the course of a year with assessments throughout.

James Blackhurst, managing director of Jigsaw Training, said: “It’s strange how we can’t seem to find people to fill these roles. Ideally, we want qualified chefs who can tutor at this level.

“This sector is growing as the economy recovers and we want to provide training to help young people break into work with skills and qualifications that are relevant to give them every opportunity.”

Anyone interested in the roles of trainers for catering at Jigsaw Training should contact Melanie Phillipson via e-mail at or tel 01772 430004.


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