Conflict Management Level 2www.jigsaw-training.co.uk

Conflict Management Level 2

In many jobs, you could find yourself faced with customers or members of the public who become aggressive or even violent. This qualification will help learners recognise when a situation is becoming confrontational and take steps to diffuse and calm the situation. It is appropriate for anyone who may encounter such situations in the workplace, such as those working in the security, care, transport or education sectors.

The level 2 qualification consists of 1 unit which focuses on the following:

• Assess and reduce the risk of violent behaviour in the work environment.
• Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation.
• Identify post incident support and report the circumstances to provide information for personal and organisational learning.