Business Admin NVQ Level 2 www.jigsaw-training.co.uk

Business Admin NVQ Level 2

Candidate work role requirements

This N/SVQ is for those working in office environments in any of the following roles, or roles similar to these:

• Junior assistant
• Receptionist
• Office assistant
• contact centre operator
• Administrator.

Generally, there is no prescribed recommended prior knowledge, attainment or experience needed to gain access to this qualification. It is recommended that potential candidates are initially assessed on entry, so that levels of literacy, numeracy, communication skills and sector understanding can be determined. This initial assessment should consider previous qualifications and practical experience. Candidates will be employed within the industry or in a realistic working environment and as such would have been through a selection process.

Mandatory units

• Unit 201 - Carry out your responsibilities at work
• Unit 202 - Work within your business environment 

Optional units

• Unit 110 - Ensure your own actions reduce risks to health and safety
• Unit 203 - Manage customer relations
• Unit 204 - Manage diary systems
• Unit 205 - Organise business travel and accommodation
• Unit 206 - Deal with visitors
• Unit 207 - Process customers’ financial information
• Unit 220 - Operate office equipment
• Unit 221 - Prepare text from notes
• Unit 222 - Prepare text from shorthand
• Unit 223 - Prepare text from recorded audio instructions
• Unit 224 - Produce documents
• Unit 225 - Work effectively with other people