The majority of team leaders or ‘supervisory managers’ are promoted on technical ability or time served. However disaster can occur to both organisational objectives and to the self-esteem of the individuals involved, as they have little or no ‘man management’ experience.
As an example only, we have previously covered:
The task of a manager and
the personal skills and qualities needed to succeed.
Roles and responsibilities
to both the team and the organisation. How to identify and set
team and personal goals for the future. Communication barriers
and which communication methods work the best. How to improve your own,
your teams and the organisations communication channels. How to use Non Verbal Communication
to your advantage. Why, when you think you
are listening, do you not always hear what s being said.