In order to see profits grow, employees need to encourage customers to spend more money. This training is designed for all staff who are involved in selling the products and services of your organisation. Prior to the training, we will gain a comprehensive list of all products and services for delegates to ‘link together’ during the day. We will show delegates that they are doing a disservice to their customers if they do not up-sell or cross-sell. Delegates will learn the importance of knowing and understanding all products and services that organisation has to offer.
As an example only, we have previously covered:
How to encourage customers to spend more while they are with you. Your selling strengths and weaknesses. Why customers see spending
money as part of a good experience. Common links between the
products & services your company provides. Which links are not so obvious, but work very well. How to put together a ‘package’ to benefit the customer. What to do if you don’t have what the customer requests.