This training is designed for staff with experience in telesales and who wish to perfect their skills in order to maximise performance and improve conversion rate. We will show delegates how to pass through the 4 phases of the sales process. They will learn how to analyse the psychology of the customer and adapt their behaviour to put themselves in control and the customer at ease. They will learn how to offer solutions, resolve objections and close the sale whilst maintaining long-term relationships for the future.
As an example only, we have previously covered:
Why sales success depends on mental approach. Why different customers require a different approach. How to identify and adapt to different personalities. How to use ‘colours’ to determine what aspect of the
product or service customers will buy. The 3 steps to effective telephone techniques. How to manage ‘first impressions’ over the telephone. The 3-part process to overcoming objections. How to identify buying signals and respond with testing, test close
and close questions. How and when to use ‘conditional’ questions. The 3 different types of closing questions. The 3 rules to closing the sale. How to set objectives to measure progress and achievement.