This training is designed for individuals either new to the sales function, or those with some experience, but no formal training. We will provide delegates with a structured, yet simple approach and highlight the attitudes and motivation levels required for success. They will learn how to offer solutions, resolve objections and close the sale whilst maintaining long-term relationships for the future.
As an example only, we have previously covered:
What impact you make in the first few seconds of an outbound call. How to win the confidence of the gatekeeper’. How to use ‘colours’ to determine what aspect of the
product or service customers will buy. How to ask the right questions and gain the relevant facts and details
without interrogating the customer. Why effective questioning take practice. How to establish trust and credibility with the caller. Who should do most of the talking and why. Why certain communication strategies more effective than others. How to obtain customer reservations in a positive way. How to deal with rejection. The 3-part process to overcoming objections. How to know when to close a sale. The 3 different types of
closing questions & the 3 rules to closing a sale.