There is an increasing need for the management of estates and facilities to use resource wisely. This has led to a review in many instances of how skills and personnel are used. Many of the jobs of facilities managers can be grouped together and it has led to a change in the way training and re-training is designed when FM managers may now need to manage other disciplines apart from their own specialist areas. The pattern is increasingly for training to equip FMs to be skilled in maintenance, cleaning, security and other duties as one piece of work where appropriate and where it makes sense. There are issues of reducing the more specific, traditional skills and can one person really be skilled enough across all of these areas to ensure a site or multi-sites can function efficiently? James Blackhurst, managing director of Jigsaw Training discusses the issues.
The facilities management industry is changing. Many companies act as managing agents and sub-contract most activities. Others look to self perform as many of the outsourced tasks as possible and are developing a policy of cross-training and multi-skilling.
It is through this emerging approach that resources can be maximised in terms of responsiveness, flexibility and efficiencies, whilst maintaining effective control across all disciplines.