Difficult people and situations need to be managed in order to ‘turn the situation around’. This training will enable individuals to practice assertive approaches to the many difficult situations they encounter. Real life examples from your organisation will be used during the training course.
As an example only, we have previously covered:
The dynamics of interpersonal relationships. Why other people’s rights are important. Why and how listening is more effective than talking. How to handle and respond assertively to aggression from others. When it is appropriate to say ‘No’. Handy hints for saying ‘No’. How to handle persistence.