Customer service is not a help desk, a FREEphone number or a ‘job
title’. It is an attitude that is believed and lived by everyone within
the organisation. All too often, customer-facing staff fail to make the vital link
between customer care and increased sales. This training will show delegates how to give unconditional customer
service, consistently, to increase sales and aid customer retention.As an example only, we have previously covered:
Customer service and the part you play in achieving it. How to create a ‘customer focused’ attitude. How to meet and greet the customer to make them feel special and
important. How to make a winning first impression. How to identify and meet the customers ever changing needs. Why your response to a situation affects the consequences. Why and how you should admit mistakes. How to build up rapport and effective working relationships with
both internal and external customers.