Negotiations can take place both face to face or over the telephone and with both internal and external customers. This training will enable delegates to communicate confidently and professionally to project a positive image of themselves and the organisation. We will provide delegates with the ‘practical skills’ to conduct win-win negotiations for profitable long-term business relationships with confidence.
As an example only, we have previously covered:
The fundamental elements involved in negotiation. The skills needed to be an effective negotiator. The stages for a win-win style of negotiation. How to use non-verbal communication
to gain control & strengthen position. How to read and interpret the signals of others. How to set maximum and minimum objectives for each negotiable issue. How to identify the concessions that you are prepared to make and
determine what you want in return. What questioning techniques to use to identify a negotiator’s
maximum and minimum objectives. How to ensure that both sides are clear about the final outcome.